THE POLAR EXPRESS™ Train Ride - Mossleigh, AB
We want to make sure that all our customers know that the Polar Express™ Train Ride cannot take place as scheduled on the account of implementation of public health orders by the Province of Alberta restricting certain mass gatherings and mandating certain business and workplace closures to protect Albertans’ health and limit the spread of COVID-19.
We know you are as disappointed as we are that this fabulous event will be postponed until 2021.
The Terms & Conditions emphasize that sales of train tickets are final, and customers do not have the option to cancel a sold ticket for a refund. Those Terms also emphasize train tours may be delayed by a number of causes that easily include delays caused by public health orders. However, we are trying to go above and beyond for our clients by offering two options. First is to rebook tickets on the 2021 Polar Express™ Train Ride or receive Aspen credit for the complete purchase price (including fees and royalties we have already paid). This credit is in the form of a fully transferable gift card that does not expire. We join corporations like West Jet, Stage West, Rocky Mountaineer, Calgary Stampeders, Jubilations and more offering credits to their guests.
These credits may be used for anything at Aspen Crossing; dining, camping, caboose cabins, merchandise (including Polar Express™ merchandise), train excursions, garden centre, greenhouses, events, festivals, private functions, etc. This is a valuable extension of the Terms and allows us to offer a second option to customers.
You may use them as soon as you receive them, they can be used over the phone or in person. They are treated like cash on Aspen Crossing grounds. You can also request different denominations to be able to transfer to friends or family. We can put together Polar Express gift boxes for you, just let our staff know ages and sizes. We can wrap and ship from the retail store. Let us know if you’re using the caboose cabins and we can ensure personalized golden tickets, bells and mugs are waiting for your arrival. We can also set up private events for your household.
The past 7 days have been a whirlwind. Going from live production mode to full stop was difficult for us and our guests. Then trying to contact 5000 guests. Thank you for your support and flexibility. We look forward to serving you soon.
We have contacted all guests departing on last week’s trains. However being proactive we have visited our budgeting and in order to move through the next month we will be reducing staff to just mandatory staff shortly. This will mean our box office and customer service departments will temporarily close. Phone calls and emails will be monitored on a daily basis but, only emergent issues will be address due to those staff shortages.
Thank you. Stay safe and be kind to each other.
Train Car Pictures & Maps
Lower are of Glenview & Dome Car
Journey to the North Pole!
Set to the sounds of the motion picture soundtrack, families are sure to delight in their journey to the North Pole, complete with hot chocolate and cookies. Passengers will be entertained by many of the characters from the movie as well as a reading of The Polar Express™ book. Upon arrival at the North Pole, Santa will greet the children and each child will receive their own sleigh bell, just like in the movie, to those who BELIEVE.
Experience carolling and holiday entertainment that will surely become an annual holiday tradition for the whole family. Families are encouraged to wear their pyjamas for the ride and join in on the magic of Christmas!
The Train ride is approximately one hour long and includes your golden train ticket, hot chocolate in a ceramic Polar Express collector’s mug, a delicious cookie, as well as your first gift of Christmas, a silver bell.
VIP Dome tickets also include a Polar Express book (one book for every four tickets).
We are following all AHS rules & regulations. Covid Waivers, health questionnaires and temperature checks are mandatory for all passengers. You must have, on your person, a mask or face covering. If you have a medical condition that prevents you from wearing a mask you are exempt from this. Under the Human Rights Act we can not legally ask you about your medical condition.
This year we are excited to bring individual ticket purchases to our customers. Seating on the train is mainly in tables of 4, with exceptions in Milo and Lomond cars where 2's and 3's can be purchased. Coach and Dome require the entire seating areas to be purchased. We reserve the right to move, change or relocate passengers for any reason if the need arises.
If you have any questions please give us a call and we can assist you.
*Child & Adult Pricing. Babies, 23 month or under are free when sitting on a lap. Lap sitters do not get a golden ticket, cookie, hot chocolate, mug or bell.
*There is an extra fee for Christmas Eve.
Queenstown Car – Maximum 16 seats
Lomond Car – Maximum 42 seats
Glenview Car – Maximum 32 seats
Farrow Car – Maximum 64 seats
Milo Car – Maximum 68 seats
Plush, Coach Section – Maximum 48 seats - Sold in sets of 4
VIP, Dome Section – Maximum 24 seats - Sold in sets of 4
Seating will be safely distanced to accommodate cohort and non-cohort groups/families, using physical distancing, barriers, mask wearing and sanitizing.
THE POLAR EXPRESS™ and all related characters and elements are trademarks of and © Warner Bros. Entertainment Inc.
Based on THE POLAR EXPRESS book and characters TM & © 1985 by Chris Van Allsburg.
Used by permission of Houghton Mifflin Company. All rights reserved. (s19)