As you may know, the Alberta government has implemented new restrictions and programs that require businesses to ask their patrons for proof of vaccination or a negative Covid test result. 

The lack of leadership from the Albertan government has placed thousands of businesses in a predicament that we believe is completely unfair, unethical, and unlawful. 

We at Aspen Crossing believe that every person has the right to share their own medical and privileged information with whomever they wish, and they should not be required by law to share that information in return for services. 

With this decision to comply or not to comply in mind, we at Aspen Crossing have lost complete faith in our government and must make the best decision for our staff, our guests, and our community.  

Our fear is that if we choose to comply with these new regulations, the government will then release new protocols that once again force us to close our doors. 

This causes major issues for our food and beverage operations and events such as Train of Terror. With rising food costs and production costs that are non-refundable, we are placed in a position that greatly impacts the future of our business. In addition to navigating the safety and rights of all our guests and staff.  

After weighing out all our options, Aspen Crossing has made the incredibly difficult decision to cancel Train of Terror. We truly wish not to have to make this decision, however with the safety of all our Aspen Family in mind, we believe it is the best route. 

For all of our guests who have purchased Train of Terror EARLY BIRD tickets (excluding sneak peek tickets) we have 3 available options for you: 

  • Email , [email protected] or call our front desk and receive a full refund for your Train of Terror Ticket, 403-534-2129 ext. 1. 
  • Receive your ticket credit in the form of an Aspen Crossing gift card, with an additional 10% of credit added to your card as a sign of gratefulness from our staff to you. 
  • Roll your tickets over to 2022 and receive a complimentary $25 food and beverage voucher for each purchased ticket to use when you arrive for next year’s event.  

For those who purchased SNEAK PEEK tickets here are your options: 

  • Email, [email protected] or call our front desk and receive a full refund for your Train of Terror Ticket, 403-534-2129 ext. 1. 
  • Receive your ticket credit in the form of an Aspen Crossing gift card, with an additional 10% of credit added to your card as a sign of gratefulness from our staff to you. 
  • Roll over your ticket to the 2022 sneak peek and reserve your spot ahead of time. It sold out incredibly quickly this year. 

To receive any one of these options please email us at [email protected] or call 403-534-2129 ext. 1 to process your requests. We kindly ask for your patience as the call volume is expected to be busier than normal. 

From the bottom of our hearts, we truly wish you happiness, healthiness, and safety. We thank you for your continued support and we look forward to providing you with an exceptional experience in the new year. 

Regarding Polar Express™, our Aspen Crossing team is waiting upon announcements from the government in terms of proceeding forward with it. Once we have enough information, our team will make an informed decision and will be posting a statement via social media, website, and email. 

This is a difficult time for all people, all businesses, and every circumstance, so we ask that you treat others with kindness during this time, as we all navigate through Covid.